1. Who We Are
We provide creative, digital, and marketing services including but not limited to website design, advertising campaign management, social media content, and consultancy services for small businesses and sole traders.
2. Use of Our Website
You agree to use our website only for lawful purposes and not in any way that may infringe the rights of others or restrict or inhibit anyone else’s use of the site.
You may not attempt to gain unauthorised access to the website or interfere with its functionality or security.
3. Services & Agreements
All services are subject to individual agreements confirmed in writing via email, proposal, invoice, or signed contract. The scope, pricing, and timeline of work are based on this agreement.
Publicly listed prices or packages are for guidance only and do not override the specifics of a bespoke arrangement.
4. Pricing & Payments
All prices will be clearly communicated before any work begins. A deposit or full payment may be required in advance, depending on the nature of the work.
Invoices are payable within 7 days unless otherwise agreed. We reserve the right to pause work if payment is overdue.
Ad spend or third-party platform costs (e.g. Facebook, Google Ads, hosting) are billed separately and are not included in our service fees unless stated.
5. Results & Performance
While we will always work to achieve the best possible results, we do not guarantee specific outcomes (such as sales, lead volumes, or traffic increases) as performance is influenced by many external factors.
Marketing and advertising campaigns — especially those with limited budgets — should be approached as visibility-building efforts rather than guaranteed lead generation tools.
6. Intellectual Property
All creative work produced by us (such as graphics, copywriting, websites, or ad content) remains our property until full payment has been received.
Once paid in full, the client receives a licence to use the materials for the agreed purpose. We reserve the right to display work in our portfolio unless agreed otherwise in writing.
7. Cancellations & Refunds
Ongoing services may be cancelled with 14 days’ written notice.
For one-off projects, work may be cancelled before the start date. Once work has commenced, fees are non-refundable unless agreed in writing.
Any work completed up to the point of cancellation will be invoiced and payable in full.
8. Third-Party Services
We may recommend or use third-party platforms or software (e.g. Meta Ads, Google Ads, web hosting). We are not responsible for their availability, performance, or changes in policy.
Clients may be required to provide access to accounts or authorisation for us to work effectively.
9. Data Protection
We take data privacy seriously. Please refer to our [Privacy Policy] for details on how we collect, store, and use your personal data in line with UK GDPR.
10. Changes to These Terms
We may update these Terms of Service at any time without prior notice. The most current version will always be available on this page. By continuing to use our services or site, you agree to be bound by the updated terms.
Contact
If you have any questions about these terms, please contact:
